Have a question we didn’t answer in the FAQs?

For more info CONTACT US via e-mail: info@teachyourchildtoswim.com

14 days free trial vs. purchasing the course

Why am I being asked for my credit card info for the free trial

We ask for your credit card information to help ensure that you do not experience any interruptions with viewing the course should you decide to keep you account open after the free trial is over. If we had to stop to wait for a credit card after the free trial ended, it would take some time to get things rolling again, which would impact your child's swimming progress (consistency is key when learning to swim). Your card will not be charged at any point during the 14-day trial. Nor would we ever share your information with anyone. We perform a $1 pre-authorization to ensure your credit card is valid which is then immediately voided. Also we will email you 3 days before the end of the trial, to remind you of the option of canceling or continuing by purchasing the course for the price of $37.00. All this is guaranteed.

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How do I cancel my trial before it ends?

To cancel your trial email us at: info@teachyourchildtoswim.com before the 14-day free trial period is over. You do not have to write a long email or give any explanation for canceling. Just write "cancel" and we will delete your account and any information you gave us. Do not worry about forgetting to cancel! We will email you 3 days before the free trial period ends to remind you of the option of canceling or continuing by purchasing the course for the price of $37.00.

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Is this course for me and my kid?

Is this course for me and my child?

Teach-Your-Child-To-Swim™ is for children 1 year old and up who are not water safe yet. If you are still not sure if the course is for you and your  child, answer this quick 5 question survey and we will let you know how the course can help with your child's individual swimming needs: http://bit.ly/2e0oREC

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Purchasing the Course

Can I buy the course as a gift for someone?

The course makes a great gift for any parent or grandparent to help them become a confident swimming coach. Simply click on “gift this item?” option during checkout, fill out a short form and add a personal message to the recipient.

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How secure is my payment transaction?

Teach Your Child to Swim is using an SSL (Secure Socket Layer) certificate for all online transactions. This is a method of encryption which encodes data sent over the Internet and is designed to allow only the intended recipients to receive the information in a readable format. Teach Your Child to Swim uses Stripe as the payment processor. We picked Stripe in part because they meet and exceed the most stringent industry standards for security. Stripe has been audited by a PCI-certified author and has been certified as a PCI Level 1 Service Provider. Stripe forces a secure HTTPS connection for all services, and regularly audits the details of their implementation.

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What is your return policy?

All sales of the "Teach Your Child to Swim" digital content are FINAL at time of purchase. We do not accept returns or exchanges of digital content.

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What payment options do I have?

We accept: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. You can also use gift and prepaid cards that are one of the above types.

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Installation and Playback

What are the system requirements?

The minimum software requirements for viewing the "Teach Your Child to Swim" course include the following:

Flash

Flash Player 6.0.79 or later (http://www.adobe.com/go/getflash), and one of the following browsers:

  • Windows: Internet Explorer 6, Firefox 1, Google Chrome, Safari 3, Opera 9.5, Netscape 7, AOL 8, CompuServe 7
  • Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
  • Linux: Firefox 1, Opera 9.5, Konqueror 3.3.1
HTML5
  • Google Chrome 14 or later on Windows or Mac
  • Safari 5.1 or later on Windows or Mac
Apple iOS
  • Apple iOS 5.0 or later
  • Mobile Safari on Apple iOS 5.0 for playback on iPhone
  • Articulate Mobile Player for playback on iPad

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Do I need an internet connection to watch the course?

You do need an internet connection to access the My Course page where you select which lessons you are going to play. From this point on you have several options:

On your Laptop or Desktop computer
  • You can stream each Lesson Module from our website. The lesson modules are optimized for broadband connections at home and 4G/LTE connections on your mobile device, although the lessons may play on slower connections as well.
  • You can also download each lesson to your desktop or laptop hard drive and play them back at a later time without having to connect to the internet. To download a lesson, click on the download icon in each lesson's thumbnail image.
  • The lessons are downloaded as ZIP files. To play each lesson module, unzip each ZIP file open the resulting folder and double-click on the "start-here.html" file. The lesson module will open in your system's default browser.
On your smartphone
  • You will need an internet connection each time you play the Course lesson modules on your iPhone or Android smartphone
On your iPad
  • You can stream each Lesson Module from our website on your Android or Windows tablet
  • On your iPad you can either stream the content from our website or you can install a special iPad app called Articulate Mobile Player to download and play the Lesson Modules on your iPad natively.
  • You can also play each downloaded Lesson module offline, i.e. without needing an internet connection. To enable offline playback of a Lesson Module on your iPad, go to the Library tab within the Articulate Mobile Player and tap on the Lesson thumbnail. You will see a lesson information card and a switch "Available Offline." Slide the switch to the "YES" position and this Lesson will be playable on your iPad even if you don't have an internet connection. Learn more about the Articulate Mobile Player here.

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What is the minimum internet connection speed required for viewing the Course content?

For a reliable viewing experience at we recommend a downstream connection speed of at least 700Kbps. Faster connection speeds will improve the playback experience. You can test their connection speed by visiting http://www.speedtest.net.

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Equipment & Clothing

Do I need flotation aids such as Noodles?

Noodles are a great teaching tool: children learn to balance in both horizontal and vertical positions, noodles do not restrict the arm movements, they provide confidence and independence in the water and they help children learn correct swimming techniques. Using the noodle under the armpits is a great practice for learning to swim in a horizontal position. Straddling the noodle is a great practice for treading water. Placing the noodle on the back helps children learn the back skills. We suggest you purchase two noodles in case your child needs more support in the beginning stages. When using two noodles at the time, place them under your child’s armpits – not on the waist or on the back. Supervise your children carefully so they don’t fall off the noodles. Avoid prolonged use so as not to create dependency. Learn more about the specific equipment and brands we recommend in our Store section.

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What about Kickboards?

Practicing with the kick board helps children improve their kick,  streamline their body position and help coordinate the leg action and breathing. Introduce the kick board only when your child has already become comfortable in the water. Using our “Teach Your Child to Swim" course methods, children start practicing with kick boards at Level 2. Learn more about the specific equipment and brands we recommend in our Store section.

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Should my child wear goggles?

Goggles protect eyes from chlorine and make looking underwater fun. Swimming with goggles helps children concentrate on correct technique and swim underwater longer. To avoid creating dependency on goggles however, practice opening eyes underwater without goggles as well. We prefer the clear goggles rather than the tinted ones, so children can see better under the water. Learn more about the specific equipment and brands we recommend in our Store section.

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Using the Course

What should I do once I purchased the course?

Once you purchased the course, we recommend that you first view all the lessons in the order that they are presented, from 1 to 15. The first time you view the course is to get a general idea about the course, to learn how to navigate it and to establish your child’s level of swimming. The course is divided into three levels. At Level 1 (Lessons 1-4) we help children overcome any fear of water and learn breath control and submerging. At Level 2 (Lessons 5-9) children learn the motor skills of swimming and the basic swimming skills by practicing with support (adult support, noodles and swim belts). At Level 3 (Lessons 10-15) children transition to swimming on their own and practice water safety skills. If your child has no swimming experience, we recommend you start with Lessons 1 and 2. Review them at least once more then apply them with your child. Your child may have prior swimming experience and you may decide that you want to teach them the skills presented at Levels 2 or 3. We recommend that you still watch and practice all the skills presented at the previous Lessons before introducing your child to the new skills.

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What if I have questions about certain techniques?

If you have any questions that we have not answered already, you can post them in our Community Section, on our Facebook page or you can Send US an E-MAIL.

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How long should I practice the skills from one lesson?

There is no time limit. We recommend that you work at your child’s pace and spend as much time as necessary for your child to learn the skills and make sure your child is happy and confident in the water. Do not rush the learning process, as this doesn’t bring results. A good indication that your child is ready to move on to learning new skills is if they perform correctly all the previously learned techniques and don’t show any fear.

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Should I practice only the skills from one lesson module at a time?

We recommend that you introduce one new skill at a time (apply the techniques from one module at a time). However, we suggest that during each pool visit you combine practicing the new skills with practicing the previously learned skills. This way your child will practice something more challenging (a new skill) but will also have a chance to practice and perfect the skills that he’s already comfortable doing. And don’t forget about playtime to make the sessions fun!

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Should I follow the lessons in order?

We recommend that you view all the lessons in the order that they are presented at least once. Then practice with your child all the techniques presented starting with Lesson 2. You can spend less time at certain lessons if your child is comfortable with the skills presented there. So you can move faster to the next lessons if your child is very comfortable with these skills. But we do recommend that you first practice all the skills in the order they are presented before focusing on a more challenging skill. The course is designed as building blocks and one Level leads to another.

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Will I remember the techniques?

The course is especially divided into short lessons so you can easily understand and remember the techniques presented. You can review the lessons as many times as you like prior to going to the pool and at pool side if you have your ipad or mobile phone with you.  

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